Privacy Policy


After the initial booking on a particular package and related services in the event of any amendment you wish to make such a change of destination, departure dates, addition/deletion of services, change on passenger number or such other change, you will need to make an written request and obtain an acknowledgement from your assigned Service Executive. There will be certain amendment fee on per person basis depending on new services and date selected by you. The amendment may invite further cost from the service provider which will have to be borne by you further such request are accepted by us, subject to availability.


The liability of the Company is restricted to the making of reservation in accordance with the passenger(s) requirements. The liability will cease on the issue of a ticket, reservation and travel document to the passenger. The Company does not hold any responsibility for train/flight delays, rescheduling/cancellation of train/flights, mis-connection occurred due to airline problem and any change in train/flight schedule or meals not being served. We are not responsible for any alternate arrangements and the guest has no right to claim any loss or consequences arising due to the same. Company is not liable for any loss of person, property or personal effects caused or damaged or suffered by the passenger on account of deficiency in services by any independent contractor. Any gesture of courtesy extended by the Company to the passenger to minimize such loss or damage will not constitute on admission of such liability or a waiver.

Suggestions or Grievances:

Any claim or complaint by the passenger in respect of services provided by the independent contractors must be notified to the Company in writing within 7 days after the tour completion date. No claim notified to the Company outside this period will be entertained and the Company shall incur no liability in respect thereof. The Company reserves the unconditional right to refuse a booking/terminate a passenger on tour in event of unreasonable behavior at any time.

Privacy of Information:

We treat all information furnished by you as confidential and will share only the necessary information with airline, hotels & service providers who will provide services to you during your tour. However, we may be constrained to disclose the information furnished by you, if such disclosure is required by law or by an order by court or the rules, regulations & enquiry by any govt./statutory agency having regulatory authority over the Company.

Note : Above terms and conditions shall be inclusive of all terms and conditions of True Love Holidays and may be amended from time to time, as the case may be.

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